We do hope that all our customers are continuing to stay safe and well.
Further to the government announcement on the 22nd February, we are now extrememly busy contacting guests with bookings up to 12th April. We appreciate your patience while we get to your booking.
24th February 2021
Effective 22nd February until at least 12th April, England is subject to a national lockdown therefore all bookings for this period will be deemed cancelled and will be refunded. We will be in touch with all our guests that are due to travel during this period to discuss your booking.
We will review the situation as new announcements are made and assess bookings after 12th April in due course.
We continue to take future bookings on our web site or you can book by contacting our team at the office or sending us an email to email@example.com.
We are already seeing a high number of bookings for 2021 & 2022 so if you have a favourite property you may wish to reserve your weeks sooner rather than later.
We strongly advise that you take out travel insurance to cover your holiday should you need to cancel due to a change in circumstances. Our usual terms and conditions apply.
If at the time of your arrival there continues to be Government mandated restrictions which by law do not allow you to travel, then we will issue a refund.
The check-in time on day of arrival is 4pm and departure at 10am. Please adhere to these times and don’t arrive early at your property. All guests are provided with a COVID-19 information pack prior to arrival with details of changes to our procedures and government guidelines that must be followed while staying at the property.
Your Safety and well-being
Your safety and well-being, as well as that of our owners, housekeepers and their families, is very important to us, now more than ever. In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. Please read out guest guidelines for further information – Guest Guidelines.
What should I do if I or any other guests in my party have symptoms on holiday?
You must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately for both your own safety, and for the safety of our homeowners, local teams and local communities. If you have to self isolate in the retreat we regret that we will have to charge for extended occupancy.
If you develop symptoms during your stay, you will be required to return home immediately and stay in your own home while you self isolate. Neither Porthleven Holiday Cottages or the property owner accept any responsibility for any matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs will be incurred if an extended stay is required due to illness.
Bookings at The Artist Loft Ensuite rooms
All bookings will be on a bed only basis with no breakfast vouchers available at this time. The café’s will be open to provide breakfast at your convenience. The Artist Loft ensuite rooms are closed until further notice.
Can I cancel my booking and get a refund?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We continue to work with our normal terms of business and below is our cancellation policy. You can also move your booking to a more suitable date in 2021 or 2022. Please be aware that moving the date to a different week could result in a change in price which could be either more or less than the previously quoted booking price and this different will be applied to your booking.
What happens if I need to cancel my holiday because I have the Coronavirus and need to self-isolate?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We will not be offering refunds. We will endeavour to help as much as possible in terms of offering a change of dates at the discretion of the property owner.
What happens if I have to cancel because I’m concerned about catching the Coronavirus?
You can cancel bookings that are more than 16 weeks away. You will need to check with your travel insurance to find out if you are covered for cancelling your booking outside of our normal Terms and Conditions.
Self-catering bookings cancelled 16 weeks in advance of arrival date will be refunded in full with a £50 cancellation charge applied.
For bookings cancelled less than 16 weeks before the arrival date, every effort will be made to re-let the property in which case you will be liable for 50% of the full cost. If however, the property is not re-let, you are liable for the full cost.
Changing bookings from one week to another after the booking has been made will incur a £50 fee and changes cannot be made within 4 weeks of the date of arrival.
The booking fee of £20 is non-refundable in all cases.
We strongly recommend taking out holiday insurance to cover you if you are unable to take the holiday for any reason.
Artist Loft Bed and Breakfast
Bookings cancelled within 7 days of the arrival date will receive a full refund.
Bookings cancelled with less than 7 days to the date of arrival will be charged at the full amount.
Changing bookings to another date will incur a charge of £5.
There is no booking fee for the Artist Loft Bed and Breakfast.
Your reservation is a legally binding contract and by making a reservation you are agreeing to comply with our Terms and Conditions as set out below.
1. Contract of hire
Self Catering accommodation
Artist Loft Bed and Breakfast
Self catering accommodation
Artist Loft Bed and Breakfast
6. Changeover days
7. Arrival & Departure times
8. Number in the Party
9. Personal Belongings
13. The Properties
14. Care of the Property
15. Property owner’s rights
18. Lost Property
The use of amenities provided by the Owners such as swimming pools, swings or climbing fames, etc are used entirely at the users risk and no responsibility can be accepted for any injuries to persons, or loss, damage to any belongings of persons who use them.
24. Matters Beyond Our Control
25. Governing law and jurisdiction
26. Your information and privacy