We do hope that all our customers are continuing to stay safe and well.
26th December 2020
Bookings
Due to new government guidance, we have unfortuantely had to cancel bookings for the week including New Year, for guests that live in Tier 3 and Tier 4 areas. If your booking has been cancelled we will give you a refund.
If you have a booking with us from 8th January onwards, we will be in touch in due course.
New Bookings
We will continue to take future bookings from our web site or you can book by contacting our team at the office.
We strongly advise that you take out travel insurance to cover your holiday should you need to cancel due to a change in circumstances. Our usual terms and conditions apply.
The check-in time on day of arrival is now 4pm and departure at 10am. Please adhere to these times and don’t arrive early at your property. All guests are provided with a COVID-19 information pack prior to arrival with details of changes to our procedures and government guidelines that must be followed while staying at the property.
Your Safety and well-being
Your safety and well-being, as well as that of our owners, housekeepers and their families, is very important to us, now more than ever. In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. Please read out guest guidelines for further information – Guest Guidelines.
What should I do if I or any other guests in my party have symptoms on holiday?
You must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately for both your own safety, and for the safety of our homeowners, local teams and local communities. If you have to self isolate in the retreat we regret that we will have to charge for extended occupancy.
If you develop symptoms during your stay, you will be required to return home immediately and stay in your own home while you self isolate. Neither Porthleven Holiday Cottages or the property owner accept any responsibility for any matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs will be incurred if an extended stay is required due to illness.
2021 Bookings
Prices for 2021 are already available in our booking system and you may make bookings in the usual way. We are already seeing a high number of bookings for 2021 so if you have a favourite property you may wish to reserve your weeks sooner rather than later.
Bookings at The Artist Loft Ensuite rooms
All bookings will be on a bed only basis with no breakfast vouchers available at this time. The café’s will be open to provide breakfast at your convenience. The Artist Loft ensuite rooms are closed for the January.
Can I cancel my booking and get a refund?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We continue to work with our normal terms of business and below is our cancellation policy. You can also move your booking to a more suitable date in 2020 or 2021. Please be aware that moving the date to a different week could result in a change in price which could be either more or less than the previously quoted booking price and this different will be applied to your booking.
What happens if I need to cancel my holiday because I have the Coronavirus and need to self-isolate?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We will not be offering refunds. We will endeavour to help as much as possible in terms of offering a change of dates at the discretion of the property owner.
What happens if I have to cancel because I’m concerned about catching the Coronavirus?
You can cancel bookings that are more than 16 weeks away. You will need to check with your travel insurance to find out if you are covered for cancelling your booking outside of our normal Terms and Conditions.
Self-catering accommodation
We strongly recommend taking out holiday insurance to cover you if you are unable to take the holiday for any reason.
Artist Loft Bed and Breakfast
Your reservation is a legally binding contract and by making a reservation you are agreeing to comply with our Terms and Conditions as set out below.
1. Contract of hire
2. Booking
Self Catering accommodation
Artist Loft Bed and Breakfast
3. Payment
4. Cancellation
Self catering accommodation
Artist Loft Bed and Breakfast
5. Liability
6. Changeover days
7. Arrival & Departure times
8. Number in the Party
9. Personal Belongings
10. Dogs
11. Access
12. Heating
13. The Properties
14. Care of the Property
15. Property owner’s rights
16. Linen
17. Highchairs
18. Lost Property
19. Descriptions
20. Prices
21. Liability
The use of amenities provided by the Owners such as swimming pools, swings or climbing fames, etc are used entirely at the users risk and no responsibility can be accepted for any injuries to persons, or loss, damage to any belongings of persons who use them.
22. General
23. Complaints
24. Matters Beyond Our Control
25. Governing law and jurisdiction
26. Your information and privacy