Office Administrator

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Office Administrator

We are looking for an enthusiastic and organised office administrator to join our team in Porthleven. You will enjoy liaising with our guests to give them the best possible experience and will take a pro-active approach to problem solving. We are a small team and so a level of flexibility is required for this role, as well as a positive attitude. Experience in the holiday letting sector is not necessary but you will need a good administrative skill set.

If this sounds like you, please apply by sending a covering letter and CV to jo.sharp@topgroup.co.uk

Office Administrator Job Description

Administrative support for the day to day running of the office and staff of Porthleven Holiday Cottages and associated sister companies. General duties will include day to day administrative duties, answering the phone, assisting customers, word processing, dealing with telephone and email enquiries, maintaining filing systems and assisting colleagues.

Working hours Monday to Friday (9am – 5:30pm) with occasional requirement to assist with operational duties relating to the Holiday Cottages business at the weekends.  On occasions it may be required that longer hours are worked so a flexible approach to working hours is required.

Key responsibilities and accountabilities:

  • General administrative duties
  • Answering the telephone and responding to voice mails and email messages
  • Managing telephone enquiries
  • Processing Porthleven Holiday Cottages booking enquiries/payments
  • Keeping office records and schedules up to date and in good order
  • Devising and maintaining office administrative systems
  • Assisting with day to day operations of Porthleven Holiday Cottages business including operational issues
  • Sorting and distributing incoming post and organising/ sending outgoing post
  • Guest relations – assisting guests with enquiries/problems.
  • Assisting with property management/property owners
  • Processing invoices and inputting invoices into online accounting software
  • Ordering and maintaining stationery and office equipment
  • Maintaining tidy office environment
  • Monthly Petty Cash reconciliation
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